A Study on User`s Intention of Re-visiting the ...

With respect to the gap on the study of user's intention of re-visiting the e-government websites in the most of previous researches which put emphasis on the aspects of convenience, authenticity and aesthetics, this paper explores the user's intention of re-visiting the e-government website by means of the sample analysis of the website of Industrial Development Bureau in Ministry of Economic (MOE) in Taiwan. Research findings of this study are: 1) on the construct of functional service quality, users agree that they can get authentic and sufficient project related information about law and policy of government from the website; 2) on the construct of operational system quality, users hope that they can access the MOE website successfully at anytime, anywhere, and never encounter the situation that the website is unavailable for any reason; 3) overall, the users feel that the MOE website is usefulness and easy to use; 4) users have high intention of re-visiting the website of MOE when they need project information of government.